Privacy Policy

 

Effective Date: 1 April 2026
Company Name: Vukart Ltd
Contact Email: contact@vanuatu-kart.com
Website: https://www.vanuatu-kart.com

 

1. Introduction

Vukart Ltd (“VuKart”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

This policy applies to all VuKart platforms, including:

• VuKart Customer App
• VuKart Driver App
• VuKart Partner (Merchant) App
• Website and related services

Our platform provides:

• Ride-hailing (taxi services)
• Food delivery
• Parcel delivery
• E-commerce / shopping services

By accessing or using our services, you agree to this Privacy Policy.

 

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name
• Phone number
• Email address
• Profile photo (optional)

• Account login credentials

   

2.2 Location Data

We collect location data to enable core services:

• Real-time GPS location
• Pickup and delivery addresses
• Background location data (if enabled)

Location data may be collected:

• While the app is in use
• During active rides or deliveries

• In the background (to improve service accuracy and safety)

   

2.3 Transaction Information

• Ride and trip history
• Orders and purchases
• Delivery details

• Payment amounts and receipts

   

2.4 Payment Information

Payments are processed securely via third-party providers.

We may collect:

• Payment method type
• Transaction confirmations

We do NOT store full card or banking details on our servers.

 

2.5 Driver & Partner Information

For drivers and partners (merchants), we may collect:

• Identification documents (e.g., driver’s license, ID)
• Vehicle details (for drivers)
• Business information (for partners)
• Bank or payout details

• Performance and activity data

   

2.6 Device & Technical Data

• Device type and model
• Operating system
• IP address
• App version

• Crash reports and diagnostics

   

2.7 Usage Data

• Features used
• App interactions
• Session duration

• Preferences

   

2.8 Third-Party Services (Firebase)

We use services such as Google Firebase for:

• Analytics
• Crash reporting
• Performance monitoring
• Push notifications

Firebase may collect device identifiers and usage data in accordance with Google’s privacy policies.

 

 

3. How We Use Your Information

We use your data to:

• Provide and operate VuKart services
• Match customers with drivers, partners, and merchants
• Enable real-time tracking of rides and deliveries
• Process payments and transactions
• Improve app performance and user experience
• Communicate with users (notifications, updates)
• Provide customer support
• Detect and prevent fraud, abuse, and illegal activity
• Comply with legal obligations

 

4. Legal Basis for Processing

We process personal data based on:

• Contractual necessity – to provide rides, deliveries, and services
• Legitimate interests – fraud prevention, service improvement
• User consent – marketing and optional features
• Legal obligations – compliance with laws and regulations

 

5. Sharing of Information

We may share your data with:

 

5.1 Platform Participants

• Drivers (to fulfill rides/deliveries)
• Customers (limited info for service coordination)
• Merchants/partners (for order fulfillment)

 

5.2 Service Providers

• Payment processors
• Cloud hosting providers
• SMS / OTP services
• Analytics providers (including Firebase)

 

5.3 Legal Authorities

We may disclose information if required to:

• Comply with legal obligations
• Respond to lawful requests
• Prevent fraud or harm

5.4 Business Transfers

In case of merger, acquisition, or sale of assets.

 

6. Location Data Usage

Location data is essential for our services. We use it to:

• Connect users with nearby drivers and services
• Enable live ride and delivery tracking
• Improve route optimization and safety

You can manage location permissions in your device settings. Disabling location may limit functionality.

 

7. Data Retention

We retain data only as long as necessary:

• Account data: Until account deletion
• Transaction records: Up to 7 years (legal compliance)
• Location data: Stored temporarily unless required for disputes or safety

We may retain anonymized data for analytics.

 

8. Data Security

We implement industry-standard security measures:

• Encryption (data in transit and at rest)
• Secure servers and infrastructure
• Access control and authentication
• Monitoring and fraud detection systems

Despite our efforts, no system is completely secure.

 

9. Your Rights

You may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent
• Object to certain processing
• Request data portability

To exercise these rights, contact: contact@vanuatu-kart.com

 

10. International Data Transfers

Your information may be transferred and stored outside Vanuatu, including in countries where our service providers (such as cloud providers) operate.

We take steps to ensure appropriate data protection safeguards.

 

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

 

12. Marketing & Notifications

We may send:

• Service-related communications
• Promotions and offers

You can opt out of marketing messages at any time through app settings or by contacting us.

 

13. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve functionality
• Analyze usage
• Enhance user experience

 

14. Account Deletion

You may request account deletion by:

• Using in-app settings, or
• Contacting us at contact@vanuatu-kart.com

Upon deletion:

• Personal data will be deleted or anonymized
• Certain data may be retained for legal or compliance reasons

 

15. Fraud Prevention & Safety

We use data to:

• Detect and prevent fraud
• Investigate suspicious activities
• Enforce our terms and policies

Accounts violating our policies may be suspended or terminated.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes. Continued use of our services constitutes acceptance of the updated policy.

 

17. Contact Us

If you have any questions or concerns:

Email: contact@vanuatu-kart.com
Website: https://www.vanuatu-kart.com

 

18. Acknowledgment

By using VuKart services, you confirm that you have read, understood, and agreed to this Privacy Policy.