Shipping & Delivery Policy

Effective Date: 1 April 2026
Company Name: Vukart Ltd
Website: https://www.vanuatu-kart.com
Contact Email: contact@vanuatu-kart.com

 

1. Introduction

This Shipping & Delivery Policy (“Policy”) governs all deliveries arranged through Vukart Ltd (“VuKart”, “we”, “our”, or “us”), including:

• VuKart Customer App
• VuKart Driver App
• VuKart Partner (Merchant) App
• Website and related services

By using our services, you agree to this Policy.

 

2. Platform Role

VuKart is a technology platform only that connects:

• Customers
• Independent drivers
• Merchants / partners

VuKart does not directly:

• Ship or deliver goods
• Prepare or manufacture products

All deliveries are performed by independent drivers or merchants.

 

3. Delivery Responsibilities

3.1 Drivers

Drivers are responsible for:

• Safe and timely delivery
• Correct handling of goods
• Reporting issues to VuKart or the merchant

3.2 Merchants

Merchants are responsible for:

• Product quality
• Accurate order fulfillment
• Packaging suitable for delivery

VuKart is not liable for issues caused by drivers or merchants.

 

4. Delivery Times

• Estimated delivery times are provided for convenience only
• Delays may occur due to traffic, weather, or operational issues
• VuKart is not responsible for late deliveries

 

5. Shipping Fees

• Fees are displayed at checkout
• Additional charges may apply for special handling, distance, or rush deliveries
• All fees are subject to change without notice

 

6. Delivery Issues

Customers must report delivery issues within 3 hours of service:

• Missing items
• Damaged items
• Incorrect items

VuKart will review claims case by case.
Refunds or replacements are at VuKart’s sole discretion.

 

7. Risk of Loss

• Risk passes to the customer once the item is delivered
• For undelivered goods:
  • Drivers or merchants may be responsible for refunds/replacement
  • VuKart acts as a facilitator only

 

8. Cancellations & Returns

• Shipping cancellations are subject to the Cancellation Policy
• Returns must comply with merchant policies
• VuKart does not manage return logistics unless explicitly stated

 

9. Lost or Damaged Goods

• Customers must report lost or damaged goods immediately
• VuKart may assist in resolution but is not responsible for third-party errors
• Merchants/drivers are primarily responsible for replacements or refunds

 

10. International Shipping

• International shipments may be subject to customs, duties, and local laws
• VuKart is not responsible for customs delays or charges

 

11. Prohibited Items

• Illegal, hazardous, or restricted items are strictly prohibited
• VuKart reserves the right to refuse, remove, or cancel shipments

 

12. Tracking

• Tracking is provided via the app or platform
• Updates depend on driver/merchant input and may not be real-time

 

13. Liability Limitation

To the maximum extent permitted by law:

VuKart Ltd is NOT liable for:

• Delays, losses, or damage caused by drivers or merchants
• Indirect, incidental, or consequential losses
• Loss of profit, data, or opportunity

 

14. Force Majeure

VuKart is not liable for shipping interruptions caused by:

• Natural disasters
• Weather events
• Government restrictions
• System failures beyond our control

 

15. Policy Updates

This Policy may be updated at any time.
Continued use of the platform constitutes acceptance.

 

16. Contact

For shipping inquiries:

Email: contact@vanuatu-kart.com
Website: https://www.vanuatu-kart.com

 

17. Acknowledgment

By using VuKart services, you acknowledge and agree to this Shipping & Delivery Policy.