Payment Policy

Effective Date: 1 April 2026
Company Name: Vukart Ltd
Website: https://www.vanuatu-kart.com
Contact Email: contact@vanuatu-kart.com

 

1. Introduction

This Payment Policy (“Policy”) applies to all payments made through Vukart Ltd (“VuKart”, “we”, “our”, or “us”), including:

• VuKart Customer App
• VuKart Driver App
• VuKart Partner (Merchant) App
• Website and related services

By using our services, you agree to this Policy.

 

2. Platform Role

VuKart is a technology platform only:

• We do not provide services directly
• We do not hold goods
• All payments flow through independent drivers, merchants, and third-party payment providers

VuKart is a facilitator for payments, not a party responsible for service delivery.

 

3. Payment Methods

• Accepted payment methods: Credit/Debit cards, Mobile Money, Wallet, or other supported methods
• Payment processing is handled by secure third-party providers (e.g., Stripe, PayPal, or local payment gateways)
• VuKart does not store full card details

 

4. Payment Timing

• Customer payments are collected at the time of service
• Driver/Partner payouts are processed per platform rules and schedules
• Payments may be delayed for:
  • Fraud checks
  • Dispute resolution
  • System verification

 

5. Pricing, Fees & Commissions

• All prices, fees, and commissions are displayed on the platform
• VuKart may charge:
  • Service fees
  • Commission on earnings
  • Dynamic pricing / surge fees
• Fees may change without notice

 

6. Refunds & Reversals

• Refunds are governed by the Refund Policy
• VuKart reserves the right to:
  • Reject fraudulent refund requests
  • Offset payouts to drivers/partners against refunds

 

7. Chargebacks & Disputes (CRITICAL)

• Customers agree not to initiate fraudulent chargebacks
• If a chargeback occurs:
  • The customer may be suspended or permanently banned
  • VuKart may recover funds, charge administrative fees, and pursue legal action

 

8. Fraud Prevention

VuKart actively monitors for:

• Stolen cards
• Multiple fraudulent accounts
• Fake payments or false claims

Violations may result in:

• Account suspension
• Legal action
• Permanent bans

 

9. Driver & Partner Payments

• Payouts are made according to completed services
• VuKart may withhold payments:
  • During disputes
  • Pending verification
  • If account violations occur
• Drivers/partners are responsible for taxes and reporting requirements

 

10. Wallet & Credits

• Wallet balances and promotional credits are non-transferable and non-refundable
• Expired credits cannot be reinstated

 

11. Payment Errors

• Users must report errors within 48 hours
• VuKart will investigate and may adjust accounts if errors are confirmed
• VuKart is not liable for third-party payment provider delays or errors

 

12. International Payments

• Users are responsible for any currency conversion fees or bank charges
• VuKart is not liable for delays due to cross-border transactions

 

13. Limitation of Liability

To the maximum extent permitted by law:

• VuKart is NOT responsible for payment errors caused by third parties
• VuKart is NOT liable for indirect, incidental, or consequential losses
• Liability is limited to the amount paid for the service

 

14. Force Majeure

VuKart is not liable for payment interruptions due to:

• Natural disasters
• Government restrictions
• Network or system outages

 

15. Policy Updates

This Policy may be updated at any time.
Continued use of the platform constitutes acceptance.

 

16. Contact

For payment inquiries:

Email: contact@vanuatu-kart.com
Website: https://www.vanuatu-kart.com

 

17. Acknowledgment

By using VuKart services, you agree to this Payment Policy.