Cancellation Policy

Effective Date: 1 April 2026
Company Name: Vukart Ltd
Website: https://www.vanuatu-kart.com
Contact Email: contact@vanuatu-kart.com

 

1. Introduction

This Cancellation Policy (“Policy”) governs all cancellations made through Vukart Ltd (“VuKart”, “we”, “our”, or “us”).

This Policy applies to:

• VuKart Customer App
• VuKart Driver App
• VuKart Partner (Merchant) App
• Website and related services

By using our services, you agree to this Policy.

 

2. Platform Role (IMPORTANT)

VuKart is a technology platform only that connects customers with independent drivers and merchants.

VuKart:

• Does NOT provide transportation or delivery services
• Does NOT prepare or sell products

All services are fulfilled by independent third parties.

 

3. General Cancellation Rules

• Cancellations may be subject to fees
• Fees depend on timing, service type, and progress of the order
• Repeated cancellations may lead to account restrictions

VuKart reserves the right to apply cancellation charges at its sole discretion.

 

4. Customer Cancellations

4.1 Before Driver Assignment

• Free cancellation allowed

4.2 After Driver Assignment

• Cancellation fee may apply

4.3 After Driver Arrival

• Full or partial charge may apply
• No refund for driver time and effort

4.4 Food / Grocery Orders

• Cancellation NOT allowed once:
  • Restaurant has accepted the order
  • Preparation has started

Full charge will apply in such cases.

4.5 Parcel Deliveries

• Cancellation fees apply once:
  • Driver is assigned
  • Parcel pickup is initiated

 

5. Driver Cancellations

Drivers may cancel only under valid circumstances:

• Customer unavailable
• Safety concerns
• Incorrect information provided

Repeated driver cancellations may result in penalties or suspension.

 

6. Merchant (Partner) Cancellations

Merchants may cancel orders if:

• Items are unavailable
• Operational issues occur

In such cases:

• Customers may receive refunds or alternative options

VuKart is not liable for merchant-side cancellations.

 

7. No-Show Policy

If a customer:

• Does not respond
• Is unavailable at pickup/delivery location

The service may be marked as completed or cancelled, and:

• Full or partial charges may apply

 

8. Abuse & Misuse

The following are strictly prohibited:

• Repeated cancellations
• Fake bookings
• Intentional misuse of the platform

VuKart reserves the right to:

• Restrict or suspend accounts
• Apply penalties
• Deny future services

 

9. Fees & Charges

Cancellation fees may include:

• Driver compensation
• Service fees
• Processing costs

Fees may vary dynamically based on:

• Time
• Location
• Demand

 

10. Refunds After Cancellation

Refunds (if applicable):

• Are not guaranteed
• Are processed according to our Refund Policy

Most cancellations are non-refundable once service has started.

 

11. Disputes

If you believe a cancellation was incorrect:

• Contact: contact@vanuatu-kart.com
• Provide relevant details and evidence

VuKart will review and make a final decision.

 

12. Service Delays

Cancellations due to:

• Traffic
• Weather
• Operational delays

may still be subject to charges.

 

13. Force Majeure

No liability for cancellations due to:

• Natural disasters
• Government restrictions
• System outages

 

14. Limitation of Liability

VuKart is NOT liable for:

• Losses due to cancellations
• Missed appointments
• Indirect damages

 

15. Policy Updates

VuKart may update this Policy at any time.

Continued use = acceptance.

16. Contact

Email: contact@vanuatu-kart.com
Website: https://www.vanuatu-kart.com

 

17. Acknowledgment

By using VuKart services, you agree to this Cancellation Policy.